ABOUT DEBT CO
Debt Co has a combination of over 70 years experience in the leadership and collection field. We are continuously updating our services to maintain an excellent reputation in the credit and collection industry.
Our reputation has been built upon integrity, experience, and professionalism.
Our collectors, as well as our support personnel, are educated in FAIR DEBT COLLECTION PRACTICES ACT guidelines in order to serve you best.
The company is a member of ACA International.
The ACA conducts an annual survey that averages agency performance in selected industries that can be used to compare agency performance, although, individual recovery percentages vary by the age and size of the balances. The industry’s average for collection is around 13%. Elite Financial Services, Inc. average overall is 19%.
The continuing education and training of our staff is a high priority in this company.
In addition to the Fair Debt Collection Practices Act (FDCPA) that regulates collection agencies, we comply with all State regulations pertaining to our industry.
Chief Executive Officer
With nearly 30 years of experience in financial services with some of the world's largest banks and consulting firms, Diane is expert at using data to target and model customers. Diane has taught classes at Harvard University, Risk Manager Round Table, and the Bankers Association. Her breakthrough work for internet targeting was highlighted in Fast Company magazine.
PAUL VAN OOSBREE
Chief Operating Officer
Paul has over 30 years of experience leading collection teams and delivering superior results. He has worked his way up from a collector into senior leadership, leading collection efforts for some of the world’s largest banks and agencies. Paul is an expert at maximizing liquidation rates while treating customers with respect. Paul is a recognized industry expert in collections and maintains of philosophy that balances excellence in success and maintaining dignity for our customers.